Customer care

We're here for you

Tu Glow is a small team that cares about the details. Write to us about products and routines, orders and tracking, returns and exchanges, or a collaboration you have in mind — a real person reads every message and writes back.

This address becomes fully operational once our sending domain finishes activation and verification. Until then your message still reaches us through the form.

Response time

We reply within 1–2 business days, Monday to Friday.

Writing about an order?

Please include your order number, the email address you used at checkout, and any relevant details or photos. It lets us solve things in one reply instead of three.

Returns & exchanges

Write to us before sending anything back and we'll guide you through the steps and the return address.

Collaborations & press

Creators, retailers and press are welcome — tell us about you and what you have in mind.

Your security

Never send card numbers or payment details by email. Payments are handled securely at checkout by Shopify, and we will never ask you for them.